Customer Relationship Executive jobs in Kolkata - Mahabir Danwar Jewellers

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Job Description

Job Description

a CRM, or Customer Relations Executive, Ensures that Representatives Who Answer Phones and Handle Customers are Well-trained, that the Phone Lines are Adequately Manned and that Customer Complaints are Resolved.

essential Duties and Responsibilities of a CRM

•supervises Customer Service Representatives.

•ensures that Customers Receive the Quickest Service Possible.

•assists Representatives in Handling Disappointed Customers.

•determines a Course of Action to Resolve Customer Problems.

•interacts with Customers Using Phone, Fax, Email, the Company Website and in Person.

•provides Assistance to Representatives During Extremely Busy Times.

•ensures that Customer Service Representatives Follow all Company Policies and Procedures When Dealing with Customers.

•collects Customer Payments.

•issues Customer Refunds.

•takes Customer Complaints to Upper Management When Necessary.

•interacts with Vendors.

•coordinates Employee Meetings, Parties and Continuing Education.

•generates Reports for Upper Management.

•helps Create, Update and Maintain Call Script for Representatives.

•maintains Database of Customers for Follow Up.

•ensures a Seamless Process Flow from the Customer’s Initial Order to the Delivery of Products and Services.

•uses Social Media to Help Promote the Company’s Products and Services.

•reviews Customer Evaluations in Regards to Service Representatives’ Work and Looks for Areas that Need Improvement.

•trains Newly Hired Customer Service Representatives.

•trains Representatives On New Equipment and Software.


Jewelry / Gems

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Higher Secondary

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