Customer Relationship Executive jobs in Chembur (Mumbai) - Achieeve

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  • Customer Relationship Executive, Customer Relationship Manager

    Achieeve

    1. 0 - 5 yrs
    2. Mumbai, Chembur NA NA NA
    NA
    Rs 2,00,000 to 4,25,000 p.a.

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  • Job View 121 Views
  • Applicants Less than 5 Applicants
  • 2019-12-22

Job Description

- Build a rapport with potential customers on daily basis

- Build a rapport with associates(sub agents) to receive more business

- Build a rapport with Clients (Worldwide education providers) to gain the product knowledge

(course and intake details, entry requirements in the available courses, Assessment methods

for open days)

- Check with the Customers academic qualification and work experience and suggest a

suitable course to the Associates to offer to their customers(prospective students)

- Record every step of the customer in the CRM

- Speak to Customers directly to counsel them for appropriate courses and clear their doubts

- Motivate/Motivational speeches to the Customers

- Receive the application documents (passport copies, academic qualifications, CV, Work

Reference Letters, SOPs etc.) from customer or the respective associates

- Prepare the application pack (all documents + application form) and send it to respective

Client.

- Understand entry requirements of each clients to shortlist customers accordingly

- Receive Offer letters for the customer from the clients and prepare the customers for test

and interview

- Repeat the process with other Clients in case the customer is refused from one Client

- Obtain the unconditional offers for customers who have passed.

- Ensure the Customer is Enrolled

- Assist the customer with student finance application

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

2

Education

Higher Secondary, Other Bachelor Degree


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