Customer Relationship Associate jobs in Bangalore - Squircle IT Consulting Pvt Ltd.

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  • Job View 78 Views
  • Applicants Less than 5 Applicants
  • 2019-07-02

Job Description

Require : Male - Customer Relationship Associate.

Qualification : Inter - Degree

Exp : Fresher / Exp

Salary : Depends on Exp

Languages : Good Communications English , Hindi &

Telugu.,

JD:

Customer Service Associate Duties and Responsibilities

Answer incoming calls and emails in an efficient manner

Identify customer questions, concerns, and overall needs

Provide accurate answers and solutions to customer queries

Address customer complaints in a compassionate and patient manner

Redirect customers to appropriate teams and/or departments as needed

Help sales generate leads, i.e. Identify potential leads and forward to sales reps

Check voicemail inboxes, return calls in a timely manner

Develop professional relationships with ongoing customers through excellent customer service

Follow up with callers on complaint and/or question resolution status

Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction

Meet or exceed call quotas and sales assist quotas, both personally and as a team unit

Follow company communication procedures, policies, and guidelines at all times

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

50

Education

Other Bachelor Degree


About Squircle IT Consulting Pvt Ltd.

Skills : Marketing Executive Only freshers can apply for this job,
Complete field job
Qualification : Any Degree, Good Communication English
Work Location : Hyderabad all Areas
Salary : 15000/-

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