Customer Relations Manager

VIVA TOYOTA

5 - 8 Years
1 Openings
2.0-4.0 Lac/Yr
Bengaluru

Key Skills

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Job Description

responsible for all Cr Functions At Dealership

Strategic Planning for Improvement of Customer Satisfaction Level

Analysis of the Feedback and Finding Solution for the Identified Problems.

Overall Responsibility of all Complaints Resolution

Liaison with Related Dealer Departments On Critical Issues

Create a Customer Oriented Organization By Sensitization of all Team Members

Coordinate with Tkm On all Cr Activities

Monitor Customer Satisfaction Reports and Trends

Share Customer Satisfaction Information with other Departments

Experience : 5 - 8 Years

No. of Openings : 1

Education : Diploma, Advanced/Higher Diploma, Professional Degree

Role : Customer Relations Manager

Industry Type : Automobile / Auto Ancillaries

Gender : [ Male / Female ]

Job Country : India

About VIVA TOYOTA

Prepare Customer Profile Card.
Demonstration of vehicle to customer
Offer Test Drive, value chain products, fill commitment checklist after confirmation from customer
Completion of customer order booking formalities (both manual & in system)
Arrange for field test drive to customers in coordination with Test drive Incharge
Coordinate with concern department to ensure the readiness of vehicle as per delivery date & time agreed
Explanation of documents to customer during new vehicle delivery (KYV, safety booklet, owners manual, invoice, form 21 etc.)
Take Customer feedback on delivery.
Achieve retail targets for vehicle & value chain products (finance , insurance , accessories etc)
Attend all product trainings as per schedule. ?Attend Morning , weekly & evening review meetings.

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