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Job Description

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Our client is looking for Customer Relationship Executives who are responsible for delivering services to clients in the areas related to business registrations, tax services and corporate filings. Executives must be capable of engaging with the clients on a range of mediums such as phone, email, live chat and other Internet-based communication channels. Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.

Key Skills

Basic Computer Skills

Good English writing and speaking skills

Ability to converse with clients over email

Ability to work with customers over phone

Ability to manage and work with multiple clients

Ability to multi-task effectively

Positive attitude

Punctual work ethics

Ability to learn quickly

Attitude to go beyond the job responsibilities to ensure client satisfaction

Experience working with CRM and Project management tools

Multi-lingual abilities a plus, Hindi preferred

Job Responsibilities

Handle customer requests over phone and email on a daily basis

Respond to customer requests within the accepted turnaround time

Complete tasks like filing of forms, applying for licenses, etc., towards completion of engagement

Complete all assigned tasks on time

Provide regular updates to the client

Report to team leaders on job performance

Explore opportunities for up selling and cross-sales

Work punctually and diligently

Education & Experience

Graduate in any discipline

Basic computer skills

Fluency in Hindi is a must.

0 to 2 years preferred.

Day Shifts only.

Benefits:

Additional allowances, bonus and incentives are applicable based on the candidate's performance

Key Skills

  • Effective Communication
  • Hindi

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

20

Education

Other Bachelor Degree


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