Customer Operations Manager, Customer Care Manager

InnoHRM

Skills Required:

- Lead Cross Functional Team

- Defining Product Road Map

- Good technical knowledge

- Good Interpersonal Skills/Leadership skills

- Critical thinking and Problem-Solving Skills

- Planning and Organizing and Team Work

Key Responsibilities

-Manage customer operations solving customer tickets and Queries

- Identifying the broken business processes

- Management of productivity and quality

- Enhance and optimize the operational procedure, systems and principles in the areas of information flow and management

- Researching new technologies and alternative methods of efficiency

- Ideate new product strategies, plan and execute it efficiently

- Monitor team performance and report on metrics

Required Education :

Preferably a BTech/MBA with 3-6 years of experience (with atleast 70% in 10th & 12th standard)

B tech(IT/CS) along with knowledge of Machine learning will get preference

Salary : Rs 5-6 Lakhs/Annum

Other Benefits:-

Saturdays/Sundays Off

Job Timing: 9 AM to 6 PM

Learning Opportunities upto 2 lakhs per year

Great work culture & growth oriented organization

Experience : 2 - 10 Years

No. of Openings : 2

Education : B.Tech/B.E, M.B.A/PGDM, M.Tech

Role : Customer Operations Manager

Industry Type : Media / Entertainment / Broadcasting

Gender : [ Male / Female ]

Job Country : India