• Customer Operations Engineer

    Poise Inc

    1. 5 - 10 yrs
    2. Chennai
    Rs 13,00,000 to 15,00,000 p.a.

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  • Job View 1079 Views
  • Applicants Less than 5 Applicants

Job Description

Customer Operations Engineer

Responsibilities

• Ensure that critical customer issues are addressed efficiently and effectively

• Triage, diagnose and potentially escalate customer inquiries during their engineering and operations efforts

• Investigate product related issues both for individual customers and for common trends that may arise

• Study and understand critical system components and large cluster operations

• Differentiate between issues that arise in operations, user code, third party libraries or product

• Manage the day to day interactions with our customers

• Identify requirements for additional focused services engagements

• Coordinate enhancement and feature requests with product management and Cloudera engineering

• Facilitate upgrades, patches and maintenance to customer systems

Qualifications:

There are four different areas we are hiring for. While during conversations with your Poise Inc recruiter will dive into qualification details, here is some high level perspective:

1. Storage Pod:

• Storage OR Systems Background:

• Strong Linux Systems Administration

• Strong Scripting & Modest Software Development Skills

• Strong Interpersonal And Customer Communications

2. Data Processing Pod

• Programmer OR Developer Background:

• Notable Java Software Development

• Modest Linux Systems Administration

• Strong Interpersonal and Customer Communications

3. Enterprise Pod

• Database OR DBA OR Systems OR Security Background:

• Modest Linux Systems Administration

• Notable LDAP (Lightweight Directory Access Protocol) Experience

• Notable AD (Active Directory) Experience

• Notable Data Security Experience

• Strong RDBMS Skills

• Strong Interpersonal and Customer Communications

4. Access Integration Pod

• Programmer AND Systems OR DBA/Database Background:

• Notable Java Software Development Experience

• Notable SQL Experience

• Modest Linux Experience

• Strong RDBMS Skills

• Strong Interpersonal and Customer Communications

Industry

Computer / IT

Functional Area

Engineering / Technical / R&D

Number of Vacancy

15

Education

Other Bachelor Degree


About Poise Inc

Poise Began as a Recruitment/placement Firm and Today, Our Multifaceted Workforce Solutions Business Continues to Evolve and Thrive Connecting Top Talent with Growing Companies. We Work Exclusively Within Big Data, Cloud Computing, Ux/digital/graphic Design and Web/mobile Development. Our Services are Designed for Growing Companies Seeking Quality Service and a True Partnership. We Strike the Right Balance Between Corporate Clients and Our Consultants as all Parties Must Be Respected for a Successful Engagement.

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