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  • Customer Operations Engineer

    Poise Inc

    1. 3 - 5 yrs
    2. Chennai
    Rs 2,00,000 to 4,00,000 p.a.

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  • Job View 754 Views
  • Applicants Less than 5 Applicants

Job Description

Customer Operations Engineer:

Responsibilities:

• Ensure that critical customer issues are addressed quickly and effectively

• Triage, diagnose and potentially escalate customer inquiries during their engineering and operations efforts

• Investigate product related issues both for individual customers and for common trends that may arise

• Study and understand critical system components and large cluster operations

• Differentiate between issues that arise in operations, user code, third party libraries or product

• Manage the day to day interactions with our customers

• Identify requirements for additional focused services engagements

• Coordinate enhancement and feature requests with product management and Cloudera engineering

• Facilitate upgrades, patches and maintenance to customer systems

Qualifications:

• 4+ years of UNIX environment experience (Red Hat Linux) including shell scripting

• 2+ year’s software development experience in C++ or Java and Python

• Network monitoring and application instrumentation experience• System performance debugging and kernel forensics experience

• Strong troubleshooting and performance tuning skills (TCP/IP, DNS, File system, Load balancing, etc)

• Knowledge of file system, kernel and database internals – latency, throughput, reliability, availability, consistency, security, etc.

• Strong knowledge of RDBMS concepts and SQL

• Provisioning and operating a large-scale compute/storage systems

• Excellent communication skills

Key Skills

Industry

Computer / IT

Functional Area

IT Software - Client Server

Number of Vacancy

3

Education

Professional Degree


About Poise Inc

Our Corporate Clients Require Accurate Candidate Assessments and Access to Top Performers in a Timely Fashion. We Take Pride in Ensuring Our Corporate Clients are Factually Represented Around Important Details Including Career Opportunity, Products And/or Services, Career Path and Et Al. Our Candidate Clients Want Candid Perspective On Career Opportunity, Expert Counsel Based On Work/life Goals and Consistent Follow-up. Both Look for An Easy to Work with Solution, Integrity and Fair Representation.

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