Customer Care Specialist jobs in Mumbai - Impact HR & KM Solutions

Apply Now View All Jobs by this Recruiter

  • Job View 115 Views
  • Applicants Less than 5 Applicants
  • 2018-12-08

Job Description

Position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information

Determines requirements by working with customers

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Regional Language Communication Skill

Basic understanding of Medical jargon

Basic understanding lab test

Should be flexible for rotational shift

Should be able to understand basic Marathi

Basic Telephone Etiquettes

MS Office

Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills

Ability to write, read and speak English to suit business need

Decision Making, numerical ability & logical reasoning

Customer Focus and Being Attentive

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Software - DataBase / Datawarehousing

Number of Vacancy

1

Education

Post Graduate Diploma


About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients’ needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.

Learn more...

read more
Apply Now

Similar Jobs



Career Insights For Your Growth