Customer Care Specialist jobs in Coimbatore - Grouppal

  • Immediate Job Opening for Customer Care Specialist

    Grouppal

    1. 1 - 5 yrs
    2. Coimbatore
    Rs 1,25,000 to 1,75,000 p.a.

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  • Job View 19 Views
  • Applicants Less than 5 Applicants
  • 2019-03-02

Job Description

Customer Specialist

Salary : 12,000/- to 15000/- INR

Location : Coimbatore

Job description

• Candidate should have 2 years of experience.

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Portal link , Sales and Marketing teams

• Assist in training junior Customer Support Representatives

Industry

Call Centre / BPO / KPO

Functional Area

Sales/Marketing

Number of Vacancy

3

Education

Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree

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