Customer Care Representative jobs in Noida - Valiant Biztech

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  • Job View 77 Views
  • Applicants Less than 5 Applicants
  • 2021-05-17 2021-11-17

Job Description

1. Manage large amounts of incoming phone calls

2. Generate sales leads

3. Identify and assess customers needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

6. Meet personal/customer service team sales targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8. Keep records of customer interactions, process customer accounts and file documents

9. Follow communication procedures, guidelines and policies

10. Take the extra mile to engage customers

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

50

Qualification

Any Bachelor Degree

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