Customer Care Representative jobs in Mumbai - Toucon Consulting

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  • Job View 9 Views
  • Applicants Less than 5 Applicants
  • 2019-04-11

Job Description

Good Communication Skills – Written English

O Be Able to Understand the Customer Query and Provide the Optimum

resolution and At the Same Time Upsell other Products/services of the Client

the Term “customer” Would Describe Someone Who Would Wish to Avail

services of the Client or Require Help with a Service of the Client Which He/she

might have Purchased

Patience – a Key Aspect of the Job. Customers May Not Always Be Tech Savvy

and Might Take Their Own Time to Articulate Their Query

Confidence – Sales is all About Convincing a Potential Customer to Go in For

the Value Added Service Offered By the Client

Retention – It is Very Important to Be Aware of the Policies Laid Down By The

client and also Be Aware of Any Product Updates Which Come from the Client.

effectively, Absorbing and Retaining Content Delivered Throughout the Training

period and also Being Able to Clear Assessments Conducted During That

particular Period

Flexibility – Individuals for Now Should Be Flexible to Work in a Permanent Night

shift – 11:30 Pm to 8:30 am Ist Window with 2 Rotational Weekly Offs

Multitasking – Individuals Would Be Expected to Work On Multiple Queries At

the Same Point of Time, Which Would Demand a Very High Level of Multi-tasking


Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Other Bachelor Degree

About Toucon Consulting

Toucon Consulting is a renowned placement agency in Ahmedabad (Gujarat, India). We are providing a wide range of placement/ recruitment services. Partnership companies, start-ups, multi-national organizations, and similar other fraternities avail our recruitment solutions. Our motive is to place only qualified and well-trained candidates in their companies. We conduct a head hunting procedure for finding suitable candidates for the companies. Firstly, we understand the diverse requirements of the client companies and then, we match the job vacancy requirements with the resumes of the potential candidates. After short listing deserving candidates for a position, we conduct the screening and telephonic interview with the candidates. Finally, we send some short listed candidates for the interview at a mutually-decided time and date. By recruiting candidates in companies, we also help the job seekers in finding a dream job opportunity. In this manner, our services are beneficial for both the employees and the employers.

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