Customer Care Manager jobs in Mohali - Intelact Business Solutions

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  • Job View 1717 Views
  • Applicants Less than 5 Applicants
  • 2018-12-20

Job Description

Position : Assistant Manager Customer Care-Mohali-Flipkart

Qualification : Graduate/ Post Graduate

Experience : 2-5 years

Location : Mohali, Punjab, India

Gender : Male/ Female

Job Description

Candidate requirement:

Should have experience of leading a BPO Team.

Should have handled BPO Process.

Should be comfortable with Rotational Offs and Rotational Shifts.

Should have excellent communication skills.

Job Responsibilities:

Conduct regular audit of all team members and providing constructive feedback.

Implement & monitor Agent Performance Improvement Plan (APIP) for bottom quartile / agents below average performance .

Good experience in operations and customer service manage the KPI's of the process.

Meet the Team Shrinkage and Attrition.

Meet the Team login hours, AHT and Quality.

People Management.Meet the daily service level and Answering level.

Achieving all targets of the process.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

25

Education

Other Bachelor Degree


About Intelact Business Solutions

Intelact Business Solutions (IBS) is a consulting firm provides various Human Resource (HR) supports to companies across sectors. We add value to our esteemed customers by providing various HR services. Our focus is customer satisfaction and customer delight. Our objective is to help companies in growing their businesses by providing adequate human resource support to them. Our team comprises of experienced professionals from various background such as HR, Admin, Technical, Engineering etc. who call the shots before recommending to any of our clients.

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