Customer Care Executive

Skill Development

We've all needed help from a Customer Service Executive at one time or another, sometimes its a cell phone with garbled display, or a lost credit card, or an urgent flight booking. Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. Almost all sectors and industries need customer service executives to handle queries and complaints from their customers.

Job Role and Responsibilities

Answer calls/Email/Chat professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required

We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.

Job Type : Full Time

Salary: per month + Benefits (T&C Apply)

Education: Graduates/Undergraduates/ 12 pass out

Experience: Freshers can apply

Working Hours: Rotational Shifts (24/7 Work Environment)

Experience : 0 - 1 Years

No. of Openings : 11

Education : Higher Secondary

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India