Customer Care Executive jobs in South Delhi (Delhi) - HealthMug

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  • Job View 26 Views
  • Applicants Less than 5 Applicants
  • 2019-04-10

Job Description

• Attends to customer’s inquiries via all available communication channels namely written, electronic and telephone.

• Verifies the order details within the specified timeline.

• Keeps the customer informed about any delays/ unavailability of the order placed and takes action accordingly

• Maintains updated knowledge of all company products and services at all times in order to provide adequate information to customers by using the right methods/tools.

• Tactfully handles confrontational or stressful interactions with the customers and provides appropriate solutions/alternatives within the time limits and follows up, wherever applicable, to ensure resolution.

• Maintains a courteous, empathetic and professional attitude towards customers at all times.

• Maintains a balance between company policy and customer benefit in decision making.

Key Skills

Industry

Medical/Healthcare

Functional Area

Front Office / Executive Assistant / Data Entry

Number of Vacancy

4

Education

Secondary School


About HealthMug

At Healthmug, our vision is to be India’s most customer friendly company for both buyers and sellers; to build a place where people can come to find any homeopathic, ayurvedic and herbal medicines they want to buy online. With Healthmug.com, we endeavour to build a destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We are committed to ensure 100% Purchase Protection for your shopping done on Healthmug.com so that you can benefit from a safe and secure online ordering experience, convenient payment options such as Cash on Delivery, easy returns and enjoy a completely hassle free online shopping experience.

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