Customer Care Executive jobs in Pune - Velociti HR Services

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  • Job View 8 Views
  • Applicants Less than 5 Applicants
  • 2019-04-16

Job Description

• Action oriented, self-disciplined and organized

• Effective time management skills and ability to prioritize work time to ensure productivity and department standards

• Ability to communicate clearly with both internal and external customers

• Good comprehension skills - ability to clearly understand and address customer issues appropriately

• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

• Good typing skills

Preferred Criteria:

• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

• Should ensure Work-like environment with no disturbance during the work hours.

• Experience working in a customer service environment for at least 6 months

• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

• Ability to empathize with and prioritize customer needs

• Demonstrates interpersonal skills with a diverse customer base

• Demonstrates conflict resolution, negotiation, and de-escalation skills

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Ability to determine customer needs and provide appropriate solutions

• Maintain regular and reliable attendance, including the daily schedule as assigned

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the we

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

50

Education

Higher Secondary


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