Customer Care Executive jobs in Mumbai - HRDevi Talent Acquisition

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  • Job View 25 Views
  • Applicants Less than 5 Applicants
  • 2019-02-11

Job Description

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Key Skills

Industry

Real Estate/Property/Construction

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Professional Degree


About HRDevi Talent Acquisition

HRDdevi Talent Acquisition is a one-stop destination for all your placement service requirements. With over twenty years of HR experience, we have provided exemplary HR and management services to the country’s leading textile companies like Morarjee Textiles, Raymond’s Denim and Indo Count Industries. As a Human Resource Consultant, we have managed a wide range of assignments including Quality Circle initiatives, Organization Transformation, Employee engagement Surveys, Performance Management across different industries/ sectors. We have taken full control of several large-scale assignments involving strategic HR aspects as well as designing and detailing HR initiatives, keeping in mind the requirements of the projects and through employee satisfaction surveys.

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