Customer Care Executive jobs in Mohali - Bridging Technologies

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  • Job View 17 Views
  • Applicants Less than 5 Applicants
  • 2020-03-11 2020-09-11

Job Description

Job Summary  We are Hiring An Inbound Agent to Manage Customer Queries and Complaints. You Will also Be Asked  to Process Orders, Modifications, and Escalate Complaints Across a Number of Communication  Channels. to Do Well in this Role You Need to Be Able to Remain Calm When Customers are Frustrated  and have Experience Working with Computers.  Responsibilities and Duties  ● Maintaining a Positive, Empathetic and Professional Attitude Toward Customers At all Times.  ● Responding Promptly to Customer Inquiries.  ● Communicating with Customers Through Various Channels.  ● Acknowledging and Resolving Customer Complaints.  ● Knowing Our Products Inside and Out So that You Can Answer Questions.  ● Processing Orders, Forms, Applications, and Requests.  ● Keeping Records of Customer Interactions, Transactions, Comments and Complaints.  ● Communicating and Coordinating with Colleagues as Necessary.  ● Providing Feedback On the Efficiency of the Customer Service Process.  ● Managing a Team of Junior Customer Service Representatives.  ● Ensure Customer Satisfaction and Provide Professional Customer Support.  Qualifications and Skills  ● Proven Customer Support Experience  ● Strong Phone Contact Handling Skills and Active Listening  ● Customer Orientation and Ability to Adapt/respond to Different Types of Characters  ● Excellent Communication and Presentation Skills  ● Ability to Multi-task, Prioritize and Manage Time Effectively  ● High School Diploma or Equivalent; College Degree Preferred    About Company:  Headquartered in California, Bridging Technologies is Not Only Foremost Healthcare Software &  Application Development Company But also An “​idea Generation​” Company that Believes in Bringing The  Healthcare Concepts to Reality. We Specialize in End-to-end Software Product Development and Bring A  Wealth of Experience Creating Out-of-the-box Software for Healthcare Organizations. 

 

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

5

Education

Higher Secondary


About Bridging Technologies

Bridging Technologies is an American Multinational Healthcare Technology company, headquartered in Orange County, California. Bridging Technologies develops, customizes, supports and sells software and services operating from its offices in California (USA) and Mohali (India).

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