Customer Care Executive

Bridging Technologies

Job Summary  We are Hiring An Inbound Agent to Manage Customer Queries and Complaints. You Will also Be Asked  to Process Orders, Modifications, and Escalate Complaints Across a Number of Communication  Channels. to Do Well in this Role You Need to Be Able to Remain Calm When Customers are Frustrated  and have Experience Working with Computers.  Responsibilities and Duties  Maintaining a Positive, Empathetic and Professional Attitude Toward Customers At all Times.  Responding Promptly to Customer Inquiries.  Communicating with Customers Through Various Channels.  Acknowledging and Resolving Customer Complaints.  Knowing Our Products Inside and Out So that You Can Answer Questions.  Processing Orders, Forms, Applications, and Requests.  Keeping Records of Customer Interactions, Transactions, Comments and Complaints.  Communicating and Coordinating with Colleagues as Necessary.  Providing Feedback On the Efficiency of the Customer Service Process.  Managing a Team of Junior Customer Service Representatives.  Ensure Customer Satisfaction and Provide Professional Customer Support.  Qualifications and Skills  Proven Customer Support Experience  Strong Phone Contact Handling Skills and Active Listening  Customer Orientation and Ability to Adapt/respond to Different Types of Characters  Excellent Communication and Presentation Skills  Ability to Multi-task, Prioritize and Manage Time Effectively  High School Diploma or Equivalent; College Degree Preferred    About Company:  Headquartered in California, Bridging Technologies is Not Only Foremost Healthcare Software &  Application Development Company But also An idea Generation Company that Believes in Bringing The  Healthcare Concepts to Reality. We Specialize in End-to-end Software Product Development and Bring A  Wealth of Experience Creating Out-of-the-box Software for Healthcare Organizations. 

 

Experience : 1 - 3 Years

No. of Openings : 5

Education : Higher Secondary

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India