Customer Care Executive jobs in Majura Gate (Surat) - Market - Hub stock broking pvt.ltd

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  • Job View 58 Views
  • Applicants Less than 5 Applicants
  • 2021-08-12 2022-02-12

Job Description

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintain financial accounts by processing customer adjustments.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Prepare product or service reports by collecting and analyzing customer information.

Contribute to team effort by accomplishing related results as needed.

Manage large amounts of incoming calls.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/team sales targets and call handling quotas.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Go the extra mile to engage customers.

Resolve customer complaints via phone, email, mail or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Advise on company information.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

2

Qualification

B.Com


About Market - Hub stock broking pvt.ltd

We are providing the services like Stock Broking, Advisory service, Mutual Fund, and Primary Market activity like, IPO, OFS, NCDs, and Bonds.

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