Customer care executive jobs in Kolkata - E Lagoon Business Solutions Pvt Ltd.

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  • Job View 8 Views
  • Applicants Less than 5 Applicants
  • 2019-05-07

Job Description

Huge Vacancy for both Freshers & Experienced in an International BPO for Website, Energy, Merchant & Payment process.

Responsibilities and Duties

- Interacting with customers over call.

- Managing customer service inquiries.

- Assessing customers need to achieve satisfaction.

- Convey accurate and required information to the customers.

Required Experience, Skills and Qualifications

- Fluency in English communication is mandatory.

- Flexible with night shifts (Home drop facility available).

- Five days working in a week (Saturday & Sunday fixed off).

- Fixed salary with lucrative incentives.

Benefits

- Home drop facility provided.

- Five days working in a week.

- Saturday & Sunday fixed off.

- Fixed salary on 1st of every month.

- Huge incentives.

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

50

Education

Higher Secondary, Other Bachelor Degree


About E Lagoon Business Solutions Pvt Ltd.

Grab an opportunity to work with one of the leading BPOs in Kolkata.
Job Description:
Job Designation: CCE and Sr CCE
Job Profile: Outbound Tech Support
Minimum Qualification: 10+2
Shift: UK Shift
Timing: 2.30 pm to 11.30 pm (with drop facility)
JOB DETAILS:
-Freshers can apply
-Communication skill in English must be fluent
-Computer Savy
-Proficient in Software Knowledge
-Excellent command over English and Customer Service Skills
-Good convincing skills
-Candidate should be comfortable with voice process
-Ability to handle customers query and resolve issues ASAP as per standard procedure
-Respond to customer inquiries and problem escalations
-Active Listener
-Good with Technical and Analytical Skills
-Basic knowledge of Hardware Networking and Software applications will be added advantage
-Outbound Technical support experience can apply
Benefits:
- Fixed Salary on 1st of every month, under company payroll.
- Weekly and Monthly Incentive
-Friendly work culture
-Transport Facility
-Saturday and Sunday fixed off
-Note: This is not a consultancy.

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