Customer care executive jobs in Kerala - TECHNOTRADE RETAIL SERVICES I PVT LTD

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  • Job View 15 Views
  • Applicants Less than 5 Applicants
  • 2019-02-08

Job Description

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Responsibilities

• Managing incoming calls and customer service inquiries

• Generating sales leads that develop into new customers

• Identifying and assessing customers’ needs to achieve satisfaction

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school degree

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Other Bachelor Degree


About TECHNOTRADE RETAIL SERVICES I PVT LTD

Technotrade Retail services India Private Limited (a joint venture of Alif Mobiles, Mobile world and Nano Mobiles) is leading retail chain having 29 outlets in Kerala doing volume business in handsets and related accessories. We have a tradition of more than 20 year of mobile handset business. We have developed a structured business model through aggressive sales plan and excellent customer service.
More than a Retail chain, we are a complete solution provider in Handset Industry. We are in the process of migrating our business to a single brand 'tecQ' by introducing a concept called “Experience Technology” in which customer gets the opportunity to enjoy various technology related products along with excellent service standards.

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