Customer Care Executive jobs in Gurgaon - Drona Solution pvt. ltd.

  • Customer Care Executive, Ticketing Executive, Fraud Analyst, Travel Consultant

    Drona Solution pvt. ltd.

    1. 0 - 2 yrs
    2. Gurgaon NA NA NA
    NA
    Rs 1,25,000 to 4,00,000 p.a.

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  • Job View 137 Views
  • Applicants Less than 5 Applicants
  • 2019-09-22

Job Description

Handling Customer Queries from US Customers related to new reservations, cancellations, exchanges

etc.

Follow ups with customers and clients for existing reservations.

Meeting monthly performance metrics

Up selling - seats/ extra baggage space, hotel/ car services/ travel insurance etc.

All Ticketing Activities: such as Issuance, Re-issuance, Revalidation,

       Cancellation and Refunds

knowledge of GDS (Amadeus/Sabre)

Documenting all activities

Follow ups with customers and clients for existing reservations.

Meeting monthly performance metrics

Perform on various Fraud Analysis tasks for US based travel company

Undertake fraud investigations for all cases where any type of Fraud is identified on customers

booking

Talk to US banks representative and customers to verify the details of credit card used at the time of

booking made by the customer

Require to monitor Real Time credit card transaction

Assist Fraud Risk Manager with reports on progress and results.

Working with the business in identifying key fraud risk areas and advising of controls to minimize such

risks

work on various risk control tools

Handling Customer service & Sales Calls from US Customers

Follow ups with customers and clients for existing reservations.

Sell / cross sell travel related services (Flights, Hotel, Car, Travel Insurance, holiday Packages etc.)

Meeting monthly performance metrics

Industry

Hotel / Restaurant / Hospitality

Functional Area

Hotel / Restaurants /Travel / Airlines

Number of Vacancy

50

Education

Other Bachelor Degree, MD/Medicinae Doctor

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