Customer Care Executive jobs in Greater Hyderabad (Hyderabad) - United tech business

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  • Job View 88 Views
  • Applicants Less than 5 Applicants
  • 2021-07-09 2022-01-09

Job Description

Create Customer Care Protocol

Every company has a customer care protocol created by the customer care executive. They use their customer service expertise and knowledge of their employers company values to create a specific protocol to be followed for every customer interaction.

Analyze and Make Decisions Based on Customer Care Data

Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.

Hire and Train Customer Care Staff

Customer care executives responsibilities include human resources. They evaluate potential candidates and train new hires on the customer care protocol.

Handle Escalated Customer Issues

In most environments, only the most serious customer issues are sent to the customer service executive. They use their conflict resolution and negotiation skills to defuse these situations.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

5

Qualification

Any Bachelor Degree


About United tech business

Help 4 Youth is counted amongst the leading names in the placement sector of Hyderabad. We are actively involved in offering a wide variety of placement services to candidates as well as organizations. Our list of placement services comprises work at home services, career consultancy services, HR consultancy services, placement consultancy services and domestic placement services. We are backed by a team of highly dedicated and energetic placement industry professionals, who have in-depth knowledge of different placement industry operations. All these professionals have undergone various training programs as well. You can connect with us by dialing our numbers at any time of the day.

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