Customer Care Executive jobs in Durgapur - Iglobal Impact Ites Pvt Ltd

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  • Applicants Less than 5 Applicants

Job Description

Job Description:

The Customer Care Executive position interfaces with customers via outbound calls, inbound calls or through the Internet depending upon client requirements for the purpose of selling basic products and services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc.

This position is responsible for processing customer orders and sales, providing | receiving information, selling client products|service, as well as providing basic customer service support.

Essential Functions | Core Responsibilities:

Ability to effectively communicate, both verbally and written

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

Clarify customer requirements; probe for understanding and appropriately provide the required services/package to the customer.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain enhanced knowledge & selling skills of services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc.

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Participate in activities designed to improve customer satisfaction and business performance

May offer additional products or services

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

20

Education

Secondary School, Vocational Course, Other Bachelor Degree, B.A, B.B.A, B.Com, Other Master Degree


About Iglobal Impact Ites Pvt Ltd

Explore Opportunities and Grow with Igi | Join Leading It & Bpo Company in India
igi One of the Fastest Growing It and Bpo Company in Durgapur is Hiring for Experienced Php Developers
php Developers
vacancies: - 5 Eligilibility: - Bca/mca; B.tech/m.tech Experience: - 1yr to 4yr
job Description
proven Software Development Experience in Php
understanding of Open Source Projects like Joomla, Drupal, Wikis, Oscommerce, Etc
demonstrable Knowledge of Web Technologies Including Html, Css, Mysql, Jquery, Javascript, Ajax Etc
good Knowledge of Relational Databases, Version Control Tools and of Developing Web Services
experience in Common Third-party Apis (google, Facebook, Ebay Etc)
knowledge & Exposure of Wordpress.
walkin Interview with Your Updated Cv
timings : Monday to Friday | Between 2pm – 6pm

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