Customer Care Executive jobs in Delhi/NCR - Victor Consultants

  • 3 Views
  • 2 Applicants
  • 2018-08-06

Job Description

Job Description :

Managing a team of Customer Care professionals

Responsible for identifying, develop and implement tools and best practices for end to end customer service.

Oversee the achievement and maintenance of agreed customer service levels and standards.

Direct daily operations of the customer service team and ensure proper functioning of the department.

Review customer complaints and track resolution and analyse relevant data to determine customer service outputs.

Handle complex and escalated customer service issues.

Coordinating with various departments for resolving customer’s issues/queries.

Monitor accuracy of reporting and data base information.

Identify and implement strategies to improve quality of service, productivity and profitability

Maintaining records of adverse feedback and taking proactive actions for timely resolution

Industry

Retail / Merchandising

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

5

Education

Other Bachelor Degree


About Victor Consultants

We strive to recruit the right Professionals - people with talent, enthusiasm, commitment; who have the right attitude, people who would go out of their way to satisfy the clients' requirements. We focus on finding full-fledged Consultants - individuals who possess excellent technical and team-oriented skills. Our staffing team always ensures the quality of our Professionals. We also partner with other select recruitment agencies in the industry allowing us access to an even wider pool of resources but always providing only a single point of contact for our clients. While maintaining the highest professional standards through our commitment to Ethics First.ideology, we offer exceptional services to our clients and job seekers across the country. Our employees have the tools to create breakthrough business opportunities, the expertise to utilize leading-edge technologies and a passion to deliver results.

Learn more...

read more

Similar Jobs



Career Insights For Your Growth