Customer Care Executive jobs in Delhi/NCR - Job Trade

  • Job Trade Company Logo

  • Team Leader / AM - Customer Care (E - Commerce)

    Job Trade

    1. 3 - 8 yrs
    2. Delhi/NCR
    Rs 2,00,000 to 3,50,000 p.a.

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  • Job View 53 Views
  • Applicants Less than 5 Applicants

Job Description

Job Description :

Managing a team of Customer Care professionals

Responsible for identifying, develop and implement tools and best practices for end to end customer service.

Oversee the achievement and maintenance of agreed customer service levels and standards.

Direct daily operations of the customer service team and ensure proper functioning of the department.

Review customer complaints and track resolution and analyse relevant data to determine customer service outputs.

Handle complex and escalated customer service issues.

Coordinating with various departments for resolving customer’s issues/queries.

Monitor accuracy of reporting and data base information.

Identify and implement strategies to improve quality of service, productivity and profitability

Maintaining records of adverse feedback and taking proactive actions for timely resolution

Industry

Export - Import / Trading

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

5

Education

Other Bachelor Degree


About Job Trade

Job Trade is a credible name in placement & Human Resource solution in Delhi. Well known for offering services with the main intention of creating a bridge between the job provider and the job seeker benefitting both in the process. Keeping in mind the need and requirement of the client and candidates, we are offering various types of services such as Placement Services, Manpower Recruitment Services, Human Resource Solution, Staffing Solution, Education Consultancy. Since the incorporation of the company, we have grown to become one of major HR Service Solution providers operating in all of Delhi/NCR region.

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