customer Care Executive jobs in Delhi/NCR - Paytm

  • 6 Views
  • 6 Applicants
  • 2018-08-02

Job Description

Job Summary

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

Update customer information in the customer service database during and after each call.

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.

Responsibilities and Duties

Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

Update customer information in the customer service database during and after each call.

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Required Experience, Skills and Qualifications

10th Pass or 12th Pass from any recognized Board

Must be 18 years of age or older

Must have computer knowledge

Job Type: Full-time

Salary: ?12,000.00 to ?22,000.00 /month

Education:

Secondary(10th Pass)

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

300

Education

Higher Secondary


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