Customer Care Executive jobs in Chandigarh - Matrixone Management

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  • Applicants Less than 5 Applicants

Job Description

Provide on line support for Pan India Customers.

Resolve known customer issues through the use of a knowledge base, direct use of product and tools ,product user guides and other reference materials.

Be responsible to deliver a high quality, customer driven,support service resolving customer inquiries at the first point of contact wherever possible.

Demonstrates confidence and willingness to resolve customer issues in a timely matter.

Completes all training and development activities in timely manner.

Understanding of escalation handling procedures.

Can interact effectively with the personnel, tools & resources in the customer/technical services.

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

10

Education

Higher Secondary, Vocational Course, Diploma, Professional Degree, Other Bachelor Degree, B.A, B.Tech/B.E


About Matrixone Management

Provide on line support for Pan India Customers.
Resolve known customer issues through the use of a knowledge base, direct use of product and tools ,product user guides and other reference materials.
Be responsible to deliver a high quality, customer driven,support service resolving customer inquiries at the first point of contact wherever possible.
Demonstrates confidence and willingness to resolve customer issues in a timely matter.
Completes all training and development activities in timely manner.
Understanding of escalation handling procedures.
Can interact effectively with the personnel, tools & resources in the customer/technical services.

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