Customer Care Executive jobs in Bangalore - Timesol Facility Management Pvt Ltd

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  • Job View 10 Views
  • Applicants Less than 5 Applicants
  • 2019-05-11

Job Description

Brief work profile of CCE @ Phoenix Mills LTD

1 stationed at the help desk or the information desk

2 Handling customer queries

3 handling calls

4 Going on rounds and checks 1.basement

2.coutyard

3.restrooms

4.Floors

security guards stationed at escalators

5 making announcements

6 handling lost & found items

7 issuing baby prams & Wheel chair to customers & tracking them

8 Handling grievances of customers/ Retailers

9 Software for escalation - Compel Software

Working hours

Monday to Sunday

One week off between Monday to Friday

shift timings 9:30 to 6:30 pm and 1 to 10 pm

Others :

Uniforms wil be provided

Brief work profile of Concierge

1 Handling customer queries on concierge services

2 Taking down transaction details and updating online

3 Giving acknowledgement reciepts in hard copy or in soft

4 Assist customers on the service and highlight features of the mall

Key Skills

Industry

Hotel / Travel / Airline / Hospitality

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

4

Education

Higher Secondary, Other Bachelor Degree, B.A, Other Master Degree


About Timesol Facility Management Pvt Ltd

-MIS documentation on monthly basis
-Vendor management - Invoice/bills collection
-Generating POs, Indent & follow up
-Getting approvals from relevant departments/heads/units
-Payment follow-ups and release
-Record all transactions/payments/releases on regular basis
-Monthly marketing budget tacking & maintaining spend recording - advertising, marketing, event budgets
-Managing the fund requirement Coordinate with finance department & all marketing functions.

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