Customer Care Executive jobs in Bangalore - Medicalgorithmics India

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  • Job View 32 Views
  • Applicants Less than 5 Applicants
  • 2019-09-25

Job Description

Essential Functions

• assist Clients and Partners with Online Enrolment of Patients

• answer Patient and Facility Calls Promptly, Professionally and Pleasantly

• assist Patients with Cardiac Monitoring Device Issues On a Need Basis and Proactively By Making Courtesy Calls.

• assist Facilities and Doctors with Questions and When Unable to Assist Transfer Them to the Appropriate Department.

• contact Patients When Ekg’s are Not Reading When Required to Do So On Weekends and When Requested.

• assist the Ecg Tech Center with Transferred Calls, Troubleshoot and Provide Solutions

• call Patients When Monitors are Not Reading Their Device and Assist to Ensure Device is Being Used Properly.

• upload Information Into Service Desk Website

• assign New Patient Sessions When Needed

• provide Administrative Support to Shipping Department as Required

• demonstrate Compliance with Departmental and Company Procedures and Policies

• regular Attendance, Timeliness and Flexibility to Work On Weekends and Alternative Shifts.

• complies with Hipaa Guidelines Concerning Phi (protected Health Information)

knowledge, Skills & Abilities:

• ability to Listen Closely and Empathize with Customers and Patients

• excellent Written and Clear Verbal Communication Skills

• ability to Relate and Communicate with all Levels of Management

• ability to Maintain a High Degree of Professionalism and Integrity

• possess Strong and Effective Customer Service Skills

• excellent Judgement and Decision-making Ability At all Times

• ability to Evaluate Situations and Analyze Data Quickly

• consistent Attention to Detail and Follow-up

• ability to Memorize Protocol and Guidelines

• must Be a Team Player, Be Flexible, and Be a Good Listener with a High Level of Patience

• ability to Manage Sensitive, Confidential Issues

• ability to Work in a Fast-paced Deadline Oriented Environment

• basic Data Entry and Computer Skills

Industry

Medical/Healthcare

Functional Area

Medical / Health Care / Hospitals

Number of Vacancy

1

Education

BDS, BHM, B.Pharma, B.Sc

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