Customer Care Executive jobs in Ahmedabad - Bizop Team

  • 15 Views
  • 5 Applicants
  • 2018-08-01

Job Description

Job Description:

- Managing large amounts of inbound and outbound calls in a timely manner

- Following call center “scripts” when handling different topics

- Identifying customers’ needs, clarify information, research every issue and providing solutions

- Seize opportunities to upsell products when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Meet personal/team qualitative and quantitative targets

Requirements:

- Minimum 1-2 year of experience

- Track record of over-achieving quota

- Strong phone and verbal communication skills along with active listening

- Fluency in English language

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- High school degree

- Able to work in night shifts

Any 12th pass or graduate

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

Higher Secondary, Secondary School, Other Bachelor Degree


About Bizop Team

Bizop Team is an end-to-end outsourcing services provider. We address your business challenges and unlock business value by applying proven process methodologies with integrated IT and business process outsourcing solutions.
The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process re-engineering.
Bizop Team is founded by seasoned professionals from different sectors. We have deep knowledge and experience in the field of marketing, business process outsourcing, and most importantly, information technology and analytics

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