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  • Job View 281 Views
  • Applicants Less than 5 Applicants
  • 2016-10-11

Job Description

Specific Roles and Responsibilities of the Customer Care Executive:

-answering Calls/chats Politely and Professionally to Provide Information About Services Through Different Communication Channels.

-receiving the Order, Understanding the Requirements and Providing Price Quote.

-building Rapport with the Client, Convincing Him About the Best Service Quality Offered and Ensuring that the Client Books His Order with Us.

-performing the Registration Process for Clients Without Any Errors.

-make Reminder Calls to Clients, Send Follow-up Emails and Schedule Appointments.

-keeping Records of Customer Interactions and Different Transactions, Recording Details of Complaints, Comments, Inquiries.

-follow Up to Ensure that Appropriate Action Has Been Taken On Customer Requests and Complaints.

-escalate Unresolved Customer Requests, Pass On Grievances to Higher Departments for Further Investigation and Clarification.

-letting the Customer Know the Cause of the Problem and Resolving the Same with Adequate Information and Help.

-always Choosing the Best Solution to Solve a Problem; Rectifying, Adjusting and also Following Up to Ensure Proper Resolution.

-getting Feedback and Quality Assurance On Identified or Unidentified Errors.

-assisting in Sales or Getting Hold of Potential Customers By Answering Product and Service Questions; Pitch Any New Product or Service the Company May Be Providing.

-analyzing Customer Needs and Recommending Best Available Offers Based On Those Needs.

minimum Educational Qualification and Experience:

-graduate from Any Reputed Institution from India/abroad

-mba or Masters in Any Specialised Subject Would Be An Added Advantage.

-minimum 1-2 Years’ Experience in Dealing with International Clients (voice-support).

Industry

Education / Teaching / Training

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

Other Bachelor Degree


About DigiVersal Consultants

DigiVersal Consultants Pvt. Ltd. is a rapidly growing organization in the field of Academic Consulting. Our vision is to establish ourselves as one of the most trusted and reliable providers of quality academic assignments for students across geographies.
We are actively looking for subject matter experts in various Technical fields in the Academic Writing Industry.

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