Tata Motors - Customer Advisor

TM Inputs & Services Pvt Ltd

Customer Advisor / Dealer Sales Executive

Brand Champion / Team Leader

PLANNING

tes a activity/target plan for self on a monthly basis to track pipeline, status of each lead and conversion potential

PROSPECTING

res to the monthly activations plan by product category

ution of market activation activities as planned by Brand champions

son with the respective SM and Brand Champion to execute the activity

letes all documentation and collects customer information during the activity in order to open the green form

ows up on the lead allotted after receiving green form with customer Information and conduct home visit / Test Drive as per appointment

and adhere to the schedule of test drive

SALES PROCESS

uct a detailed need analysis to engage with the customer

tion TML products according to the identified need of the customer

ess all questions/objection by the customer and involve Brand Champion in case not able to address the questions

uct the test drive for each customer as per the standards defined

inuous follow up with the customer at each stage to convert the yellow form to sale

commitment sheet signed off with the customer after booking of the vehicle

irms the booking by accepting booking amount, opening yellow form and completing all document requirements

ulates the estimated time of delivery and explains the delivery processes to the customer

dule delivery time with customer and confirms after discussion with the delivery manager

ows up with the customer at each stage of selling and collects documents/payments as required

unicates with the customer in case of any changes to the delivery time, pending documents, balance payment

CUSTOMER MANAGEMENT

ow up and close all customer complaints

ide inputs to brand champions for lost customer analysis

Experience : 1 - 5 Years

No. of Openings : 50

Education : B.A, B.Com, B.Ed, B.Sc, B.Tech/B.E

Role : Customer Advisor

Industry Type : Automobile / Auto Ancillaries

Gender : [ Male / Female ]

Job Country : India