Complaints Analyst jobs in Gurgaon - Genozyme Pharmaceuticals

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  • Job View 14 Views
  • Applicants Less than 5 Applicants
  • 2019-06-10

Job Description


Individual will work in Genozyme Complaints management for client's global quality organization processing pharmaceutical, medical device and combination product complaints and inquiries. Interface with internal client's customers such as physicians, nurses, pharmacists, hospital personnel, risk managers, purchasing agents, sales representatives, general public, manufacturing sites, technical support, commercial organisation and PV regarding client's product complaints.

Responsible for product complaint documentation, investigations and identification of potential adverse events and potentially reportable events. Responsibilities may include creation and submission of regulatory reports, creation of customer communications and interface with various third parties


Assure complaint records meet global requirements.

Product complaint documentation, investigation, and review of all non-medical complaint content. Responsible for reviewing Medical complaints that involve a non-medical quality related problem. Provide quality customer service through coordination of return samples for investigation and follow up activities such as replacement of product.

Ensures that complaint documentation meets Good Documentation Practices as well as GMP and GCP. This requires good analytical skills, technical writing and good documentation. Responsible that complaint files meet all regulatory requirements.

Identification of potentially reportable events and notification to appropriate functional groups and management.

Interface with Third Party Manufacturers, health care professionals, general public, internal customers, functional areas and regulatory agencies.

Key Skills



Functional Area

Analytic and Business Intelligence

Number of Vacancy



Other Bachelor Degree

About Genozyme Pharmaceuticals

Genozyme Pharmaceuticals mission is to combine the strength of our expertise, experience and innovation to advance the worldwide success of the biopharmaceutical and medical device industries in preventing and curing disease.
For over 12 years, Genozyme Pharmaceuticals has proven to be a trusted partner for the complex development journey required of biopharmaceutical and medical device companies. We’re also an astute guide, able to simplify that journey for our clients, so safe new products can reach patients more quickly.

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