Collection Team Leader

Goldenvista Consultant PVT. LTD.

Collection On Past Due Invoices & Invalid Deductions On Allocated Portfolios Via Email, Phone Calls Etc.

respond to Email /phone Queries Related to Disputed Invoice

research and Analyze the Disputes/deductions.

follow-up with Various Departments to Get Supporting Documents/ Info for Dispute/deductions Resolution

identify Opportunities and Recommend Solutions for Process and Automation Enhancements

daily Reporting of Individual Portfolios to Track and Monitor the Past Dues

implement Collections Strategy to Reduce the Past Due Research and Resolve Issues in a Manner to Expedite all Cases in Order to Avoid Any Adverse Customer Impact

work as a Team Player to Process Any Adhoc Request in a Timely Manner.

deliver Quality Customer Service By Researching and Responding to all Internal & External Stakeholders' Inquiries Quickly, Effectively and Professionally.

escalate Problems to Senior Staff Members and or Management as Appropriate.

handle Internal Issues and Ensure Timely Payments to Creditors

ensure Daily Cash and Debtors Targets are Met

contact Debtors Through Calls, Emails or Letters to Notify Them of Outstanding Invoice

maintain Regular Contact with Clients to Ensure Proper Management of Debt

contact Business Operations in Compliance with Standard Policies and Regulations

monitor Payments History to Identify Changers in Reparation and Take Necessary Actions

maintain Proper Records of Client Accounts and Purchasing Activities

conduct Monthly Reconciliation of Debtor Ledger Accounts.

Experience : 4 - 6 Years

No. of Openings : 20

Education : B.Com, M.B.A/PGDM, M.Com, CA, ICWA

Role : Collection Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India