Client Servicing Manager jobs in Delhi - Infinite Health Studios Pvt. Ltd

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  • Job View 22 Views
  • Applicants Less than 5 Applicants
  • 2019-12-31

Job Description

Job brief

We are looking for a Client Servicing Manager to create and nurture long-term relationships with customers preferably from a healthcare background. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Job Responsibilities:

Build relationships with key employees among customers.

Create plans to address clients’ business needs and provide the prompt solutions to it.

Team handling and motivating the team to achieve said goals.

Required end to end coordination to the clients, team and experts.

Hands on experience on negotiation and adhering to TAT.

Advise clients on creating profitable processes.

Proven experience as a Client Relations Manager or Client Servicing Manager.

Proven track record of meeting and exceeding targets

Background in customer service; industry knowledge is a plus

Experience tracking relevant KPIs (e.g. customer satisfaction)

Key Skills

Industry

Medical/Healthcare

Functional Area

Medical / Health Care / Hospitals

Number of Vacancy

1

Education

Other Bachelor Degree


About Infinite Health Studios Pvt. Ltd

Position : Executive – Client Servicing
JD for CSE
Contacting potential clients and other resources (yoga trainers, physiotherapist, Doctors Etc.) through cold calls and emails.
Analysing and preparing the Performa for the project or events, sending quotations, agreements, LOI and duly following up the revert.
Preparing and keeping the track of all the documents, be it hard or soft copies.
Build positive and productive relationships with clients for business growth.
Address client concerns promptly and professionally.
End to end project coordination.
Dealing with clients and other parties queries promptly and professionally (telephone, emails letter or others)
Act as point of contact for complaints and escalate issues as appropriate.
Getting the feedback from the clients and company’s resources associated with the project or events.
Submission of daily work sheet to the reporting person by the end of the day.

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