Client Service Ambassador jobs in Noida - TalentMint Consulting

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  • Applicants Less than 5 Applicants

Job Description

1.Receipt and tracking of customer communication through any source – Physical, mails, Phone calls etc.

2.Ensure timely and accurate processing of all general banking and trade and forextransactions

3.Complaint resolutions within / better than defined TAT

4.Custodian of delivery of superior service experience to all

5.Meeting all the regulatory and Internal control requirements

6.Exception Management, monitoring and tracking transaction status and ensuring end to end & timely resolution

7.Work closely with the RM , TBG team, Treasury, Product Sales and Zonal heads to achieve organization goals

8.Maintain high level of knowledge across business banking products and services offered esp NBD Channels ,Trade and Forex products and services offered and keep abreast of changing RBI guidelines and regulations ,procedures and processes..

9.Responsible for on-boarding customers and cross sell of net banking solutions to clients welcome calling, support client engagement initiatives

10.Handling inward and outward remittances, export and import, LO,BO, PO as well as LC and BG related transactions including all queries, requests, issues and escalations

11.Suggestion of improvements on service processes to ensure superior service delivery

12.Handling all client and RM escalations and keeping supervisors informed

13.Inter- departmental co-ordination such as Branch Ops, NOC, CAD, FIG an Risk teams to ensure minimum delays to client fulfilment

14.Handling documentation related to complex transactions such as FDI, FCGPR, FIRC and related follow ups with branches and NOC teams

15.Be a team player within the Wholesale Servicing Unit

16.Proactive communication to clients and RMs on all transactions

Key Skills

Industry

Banking, Investments, Stock Market & Financial Services

Functional Area

Banking / Investments / Stock Market / Financial Services

Number of Vacancy

3

Education

Other Bachelor Degree


About TalentMint Consulting

1. Accountable for Overall Business in entire Region, Recruitment & Starting locations in Regionrnrn2. Heading a team of ASMs, BSMs & DST team for meeting Disbursement Target of LAP and Sales of Cross Sell products.rnrn3. Responsible for managing P&L for the Region & employee Productivity.rnrn4. Responsible for keeping Delinquency under check while consistently increasing business volumernrn5. Responsible for hiring right manpower across functions/levels and overseeing the product trainings & mentoring them for sustained performancernrn6. Scrutinizing cases & analysing them before presenting for Credit decision, Partial credit activities handled at own level along with structuring the overall deal.rnrn7. To maintain Quality of the Portfolio as per Credit Norms, new business development plans and project deliverables. Mark and Create processes for the Region.rnrn8. Establish and maintain communication (internal and external) procedures and criterion.rnrn9. To ascertain credit perspective and balance the right mixture of Buffer Value in Loans and meeting the client's requirements.

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