Number of Vacancy
Higher Secondary, Diploma, Professional Degree, B.A, MD/Medicinae Doctor, M.A
We are looking for great communicators who are passionate about relationship building & problem solving. If you are a dreamer, come in! We invite you to join us and be an integral part of our exciting
OVERVIEW OF THE BUSINESS
Wishup is a premier lifestyle management service that fulfills every essential and leisure need of the customer. Backed by globally acclaimed investors, founded by Ex-BCG & Rocket Internet employees with education from IIT Madras and IIM Ahmedabad, WISHUP is ranked the most customer centric venture in India (top 5 in Asia, as featured in TechinAsia). A career in relations team at Wishup offers rich experience and opportunities to build lasting relationships with our esteemed customers. Come join us and realize your potential.
ROLE & RESPONSIBILITIES:
• Be the face of our company. Your job is to handle the daily operations, by fulfilling customer requests & solving problems through various online and offline platforms.
• Communicate courteously through chat, email or phone
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Gather relevant information from customers as required and update it accurately to facilitate the decision process
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Balance customer interests with the interests of Wishup
WHAT IS IN IT FOR YOU?
• Performance linked incentives
• Unparalleled growth opportunities
• Rich experiential learning & opportunity to handle high-responsibility jobs
• Great networking – work with and learn from some of the smartest people around
LOCATION – Hauz khas, New Delhi