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  • Applicants Less than 5 Applicants
  • 2017-08-22

Job Description

We are looking for great communicators who are passionate about relationship building & problem solving. If you are a dreamer, come in! We invite you to join us and be an integral part of our exciting

growth journey.

OVERVIEW OF THE BUSINESS

Wishup is a premier lifestyle management service that fulfills every essential and leisure need of the customer. Backed by globally acclaimed investors, founded by Ex-BCG & Rocket Internet employees with education from IIT Madras and IIM Ahmedabad, WISHUP is ranked the most customer centric venture in India (top 5 in Asia, as featured in TechinAsia). A career in relations team at Wishup offers rich experience and opportunities to build lasting relationships with our esteemed customers. Come join us and realize your potential.

ROLE & RESPONSIBILITIES:

Be the face of our company. Your job is to handle the daily operations, by fulfilling customer requests & solving problems through various online and offline platforms.

Communicate courteously through chat, email or phone

Grow and nurture customer relationships on every interaction that results in measurable Customer value

Resolve all customer queries and follow established problem ticket recording procedures as appropriate

Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times

Gather relevant information from customers as required and update it accurately to facilitate the decision process

Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Balance customer interests with the interests of Wishup

WHAT IS IN IT FOR YOU?

Performance linked incentives

Unparalleled growth opportunities

Rich experiential learning & opportunity to handle high-responsibility jobs

Great networking work with and learn from some of the smartest people around

LOCATION Hauz khas, New Delhi

Key Skills

  • DESIRED PROFILE • Ability To Work In A Fast Paced Environment With Proficient Multitasking And Navigation In A Windows Environment. • Strong Written And Verbal Communication – English & Hindi • Good Interpersonal Skills - Humility
  • Humour

Industry

Recruitment Consulting / Staffing Services

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

10

Qualification

Higher Secondary, Diploma, Professional Degree, B.A, MD/Medicinae Doctor, M.A


About Wishup.in

We are looking for great communicators who are passionate about relationship building & problem solving. If you are a dreamer, come in! We invite you to join us and be an integral part of our exciting
growth journey.
OVERVIEW OF THE BUSINESS
Wishup is a premier lifestyle management service that fulfills every essential and leisure need of the customer. Backed by globally acclaimed investors, founded by Ex-BCG & Rocket Internet employees with education from IIT Madras and IIM Ahmedabad, WISHUP is ranked the most customer centric venture in India (top 5 in Asia, as featured in TechinAsia). A career in relations team at Wishup offers rich experience and opportunities to build lasting relationships with our esteemed customers. Come join us and realize your potential.
ROLE & RESPONSIBILITIES:
• Be the face of our company. Your job is to handle the daily operations, by fulfilling customer requests & solving problems through various online and offline platforms.
• Communicate courteously through chat, email or phone
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Gather relevant information from customers as required and update it accurately to facilitate the decision process
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Balance customer interests with the interests of Wishup
WHAT IS IN IT FOR YOU?
• Performance linked incentives
• Unparalleled growth opportunities
• Rich experiential learning & opportunity to handle high-responsibility jobs
• Great networking – work with and learn from some of the smartest people around
LOCATION – Hauz khas, New Delhi

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