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  • Job View 444 Views
  • Applicants Less than 5 Applicants
  • 2017-11-16

Job Description

-Identify and assess customers needs to achieve satisfaction

-Provide accurate, valid and complete information by using the right methods/tools

-Keep records of customer interactions, process customer accounts and file documents

-Follow communication procedures, guidelines and policies

-Strong phone contact handling skills and active listening

-Familiarity with CRM systems and practices

-Customer orientation and ability to adapt/respond to different types of characters

-Excellent communication and presentation skills

-Ability to multi-task, prioritize, and manage time effectively


Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy




About ICCS Ltd

-Leadership Hiring
-Niche Hiring
-Excellent communication skills
-Support level hiring
-Inter-department coordination
-Keep MIS in order
-Keep better coordination with vendors
-End-to-end Recruitment

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