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Job Description

JOB DESIGNATION: CLIENT RELATIONSHIP MANAGER

JOB DESCRIPTON:

-Initiate and develop a CRM system.

-Implement the CRM system for sales processing.

-Record names, addresses, purchases and reactions of prospects contacted into the CRM system.

-Obtain customer testimonials.

-Follow-up on existing customer w.r.t. to offers made, agreements/contracts preparation, documentation, payment schedule Follow-up on submittals.

Drive post sales activity. Liaise with project team for design approvals.

-Liaise with accounts on payments/out standings.

-Monitor and report on activities and provide management feedback information on new relationships in order to meet the business objectives.

-Explain products, services, pricing and answer queries and overcome objections from customers.

-MIS reporting to senior management, and data updating.

KEY SKILLS:

-Understanding of business processes

-Ability to drive client focused outcomes

-Strategic business focus

-Strong communication skills

-Relationship builder

-Maintain senior credibility –

-Logical and organized thinker

-Expectation management - at all levels of business

-Qualify leads and opportunities when appropriate

Industry

NGO / Non-Profit

Functional Area

Sales/Marketing

Number of Vacancy

5

Education

M.B.A/PGDM


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