Client Relationship Associate jobs in Vellore - Wonder Worth Solutions Pvt Ltd

Principal duties and responsibilities:

Provide premium support by phone and email to Consulting customers.

Document all necessary facts and communications in CRM tools.

Learn and communicate vendor management and onboarding processes

Proactively work to identify and resolve customer issues

Proactive/reactive customer outreach to drive changes with our customer community to help further reduce ticket volume when necessary.

Required skills:

Exceptional client service skills with strong communication skills

Clear and effective written and verbal communication skills

Time management and effective prioritization abilities

Ability to multi-task successfully in a fast-paced environment

Demonstrate grit and determination in problem solving and accomplishing goals

Possess intellectual curiosity and interest in developing business and financial acumen

Excel in explaining complex information in ways that are easy to understand

Ability to work in flexible US timings.

Minimal Qualifications:

Female candidates preferred for the role.

Bachelors degree in Business or a related discipline, or a combination of education and related experience preferred.

Experience working in a team-oriented environment

Experience in a customer support role preferred

Healthcare systems, medical or software solutions implementation