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Job Description

CLIENT RELATION EXECUTIVE

Roles and Responsibilities:

•Client Service through emails, phone and e-services.

•Help to resolve client’s query related to different verifications like Employment, Education and Criminal & Reference Checks.

•Ensure timely and accurate report delivery at defined productivity levels.

•Execute issue /query resolution and ensure proper documentation & follow-up.

•Ensure adherence to Client Service Level Agreements (SLAs).

•Identify, share and support operational improvements.

•Documentation

•Client Relation Management

•Portal Updation

•Coordinating between Vendors & Clients

•Responsible for work in the absence of Vendors(when the vendors are on leave)

•Vendor Management

•Following up with vendors by mail.

•Completing reports.

Requirements:

•Candidate must be Graduate.

•Experience and Fresher, both are welcome.

•Grammatically precise in written and spoken English.

•Good in MS Word.

Industry

Business Services / Recruitement / Matrimony

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Other Bachelor Degree


About AMS Inform Pvt. Ltd.

CLIENT RELATION EXECUTIVE
Roles and Responsibilities:
•Client Service through emails, phone and e-services.
•Help to resolve client’s query related to different verifications like Employment, Education and Criminal & Reference Checks.
•Ensure timely and accurate report delivery at defined productivity levels.
•Execute issue /query resolution and ensure proper documentation & follow-up.
•Ensure adherence to Client Service Level Agreements (SLAs).
•Identify, share and support operational improvements.
•Documentation
•Client Relation Management
•Portal Updation
•Coordinating between Vendors & Clients
•Responsible for work in the absence of Vendors(when the vendors are on leave)
•Vendor Management
•Following up with vendors by mail.
•Completing reports.
Requirements:
•Candidate must be Graduate.
•Experience and Fresher, both are welcome.
•Grammatically precise in written and spoken English.
•Good in MS Word.

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