Chat Support Executive jobs in Greater Noida - Niyokta hr solutions pvt ltd

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  • Job View 23 Views
  • Applicants Less than 5 Applicants
  • 2019-04-05

Job Description

we need urgent BPO,Chat,Email Executive

Job Description

Job Summary

Provide customer service for electronic products such as High-definition Consumer goods and Smart home appliances and devices.

Provide technical assistance through web-chat, email-based communication tools and Inbound-Outbound Calls.

Responsibilities and Duties

Providing timely resolution to customer queries and complaints in a professional manner and in accordance with established guidelines.

Troubleshooting and resolving customer service issues and schedule field service call when necessary.

Adhering to quality and performance standards.

Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.

Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.

Documenting customer transactions accurately and in-time in related customer and business tools.

Collaborating with team members and cross-functional teams as per the business need.

Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.

Key Skills


Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Other Bachelor Degree

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