Chat Process Executive jobs in Noida - optigma management solution

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  • Job View 142 Views
  • Applicants Less than 5 Applicants
  • 2021-08-12

Job Description

Job Description

Chat Agent Job Description

Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, its important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.

Chat Agent Duties and Responsibilities

To keep customers happy and successfully solve any problems that may arise, chat agents perform a range of tasks. Based on the job listings we analyzed, chat agents are expected to take on these duties and responsibilities:

Receive and Promptly Respond to Customer Queries

Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once they receive a message from a customer, they must listen carefully to the customers question or complaint before following protocol in order to resolve the issue or answer the question.

Document Issues and Resolutions

In addition to providing real-time support, chat agents thoroughly document each customers question or problem as well as the resulting answer or solution. This way, chat agents can help improve their organizations overall functionality and efficiency.

Learn About New Products and Services

In order to help customers as effectively as possible, chat agents must make an effort to remain up to date on all the products and services that their organization offers. Its especially important for chat agents to learn about new products and services, which customers may be more likely to ask questions about.

Develop Customer Service Solutions

Since they serve as their organizations first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

50

Qualification

Higher Secondary, Diploma, Any Bachelor Degree, B.A, B.C.A, B.B.A


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