Chat Manager jobs in Delhi/NCR - SAFFRON CONSULTANCY SERVICES(SCS)

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  • Job View 55 Views
  • Applicants Less than 5 Applicants
  • 2019-04-09

Job Description

Job Title : - Manager - Operations (chat) - Delhi

no of Vacancies : 2

city : Delhi, Delhi, India

description:

shift Timing:

rotational Shifts/ Rotational Offs.

5.5 Days Working.

relevant Experience:

on Paper Manager 1-2 Yr, Chat Exp 3 Yr, Span of Control is 100

transport: Cab in Odd Hours.

we are Looking for a Manager - Operations that Will Be Responsible for the Complete Operation Part. Should have Experience in Handling 100+ Agents.

responsibilities:

candidate Should have Experience/knowledge with Several of Business (chat).

creation and Monitoring of Operational Metrics.

establish and Expand Relationships with Key Individuals. Manage Client Relationships, Client Visits, Etc.

managing Escalations Related to People, Policies, and Process.

motivate Team Members, Listen to Team Members Feedback and Resolve Any Issues or Conflicts

looking After Capacity Planning, Staffing Forecast and Administration of the Operations Floor.

motivating and Inspiring the Team to Surpass Their Potential.

education & Experience:

Key Skills

  • Chat Manager
  • Chat Support

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Other Bachelor Degree


About SAFFRON CONSULTANCY SERVICES(SCS)

SAFFRON the name of our firm ,is inspired by the precious and popular spice .The three wispy Saffron threads can be gleaned from each delicate crocus which though lavender-purple in color is called traditionally as Kesar.Its effect is pristine and symbolizes purity. Akin to the potential value of this precious spice,it shall be our endeavor at Saffron Careers to deliver value to all our clients thereby Redefining Careers and at the same time retaining purity in our approach..Our firm is steadily growing over the past decade and is poised to grow further as we expand and add more activities related to career enhancement.

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