Call Center Executives(domestic /international)

SDL Manpower Solutions

Job Description:

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Perform other duties and responsibilities as necessary.

Experience : 0 - 1 Years

No. of Openings : 100

Education : Any Bachelor Degree

Role : Call Center Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India