Call Center Executive jobs in Hyderabad - Rutherford Technologies Private Limited

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  • Job View 32 Views
  • Applicants Less than 5 Applicants
  • 2019-09-04

Job Description

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable

Responsibilities and Duties

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Adhering to all company policies and procedures.

Requirements:

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision making skills.

Fluency in multiple languages may be desired.

More education or experience may be preferred.

Experience: 1 year.

Industry

Computer / IT

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

Higher Secondary


About Rutherford Technologies Private Limited

ob Summary
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable
Responsibilities and Duties
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Adhering to all company policies and procedures.
Requirements:
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Fluency in multiple languages may be desired.
More education or experience may be preferred.

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