Participate in the investigation and resolution of complex and unusual problems
Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity
Translate high-level business requirements into functional specifications for input into application activities
Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate
Communicate with the Project Managers and assists in the management of client expectations
Create and maintain BSA deliverables as mandated in our development lifecycle
Provide support for creation and maintenance of project documentation as per development life cycle
Assist in analysis and reporting of testing defects when requested
Provide implementation and post-implementation support
Provide consulting to technical, sales, service line and operational staff as required
Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required
Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components
Provide input for post-implementation review document and implement corrective procedures
3 years of hands-on experience with ServiceNow
3 years of Business Analysis experience in the IT Service Management space.
A Square Technologies Pvt Ltd. is a Growth Stage Talent Engagement, Management, Development and Consulting (TEMD & C) company with a comprehensive service offering in the Technology Space that includes RPO, Contingency Recruitment, Cross Border Recruitment and Executive Searches. Thorough research and accurate mapping of interests of both, our clients, as well as, our candidates, is what sets us apart. As a corporate partner to clients, we source professionals with high intellectual capabilities to help enhance the client’s human capital on one hand, and on the other, we help individuals optimize their career choices. Our processes are built to maintain highest ethical standards with complete confidentiality thus a solid performance, consistent delivery and enabling high quality Specialties.