Business Development Executive

Queens Hotel India

Manager of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

Operation Manager Hotel Duties and Responsibilities:

1. Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
2. Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
3. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
4. Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
5. Comply and exceed hotel and company Service Standards
6. Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
7. Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
8. Hold regular briefings and communication meetings with the team members
9. Strong commercial acumen, preferably with experience in Operation Food and Beverage or Rooms Management
10. Experience in managing budgets, revenue proposals and forecasting results
11. In-depth knowledge of the hotel / leisure / service sector
12. Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
13. Accountable and resilient with ability to work under pressure
14. Knowledge of the hotel property management systems
15. Previous experience in the same or similar role