BPO non voice jobs in Hyderabad - BR Recruiters

Apply Now View All Jobs by this Recruiter

  • Job View 288 Views
  • Applicants Less than 5 Applicants
  • 2021-07-09 2022-01-09

Job Description

Managing mails &Chat of the customers

Identifying customer needs, replay to questions and providing solutions

Building sustainable customer relationships

Keeping records of all Email & Chat conversations

Building product knowledge; and improving performance and achieve targets.

Maintaining and improving quality results by adhering to standards and guidelines.

Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.

Flexible: Agents have to be able to adapt to unique customer queries and situations.

Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.

Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.

Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.

Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply

Fluency in communication(English/Hindi/Telugu)

Familiar with MS Office Tools

Have a good attitude - should be committed to the work

Can-do attitude with ability to manage multiple tasks in tight timeline frames.

Ability to work independently with strong attention to detail and quality.

Must be patient and a good listener to answer customer query and concerns.

Excellent customer handling and customer engagement skills.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

100

Qualification

B.Com


About BR Recruiters

BR Recruiters has become a promising name in the placement domain of Hyderabad. With the support of a team of dexterous and diligent professionals, we have been able to become a dependable staffing, human resourcing, education & admission counseling Service Company in the placement industry. We are actively engaged in offering various placement services such as career consultancy services, manpower recruitment services, placement consultancy services, work at home services, and recruitment consultancy services. Several candidates and companies in Hyderabad have contacted us many times to avail the benefits of our top-class placement services.

Learn more...

read more
Apply Now

Similar Jobs



Career Insights For Your Growth