BPO Manager

Saraswati Dot Com Private Limited

Identifying opportunities to improvise on various processes and operations involved in running a business

Designing new or modifying existing business systems

Interacting with business stakeholders and subject matter experts to comprehend their requirements

Gathering, documenting, and analyzing various business requirements

Resolving business problems through technical-based solutions

Documenting functional and technical designs of business systems

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Implement and oversee the quality of deliverable, manage team relationships effectively to ensure exceptional performance

Responsible to deliver high quality and productivity results that meet the identified targets

Manage a large and diverse team of Executives working towards pre-defined targets

Be directly responsible towards fostering the development of team by motivating them.

To ensure team achieve productivity and quality roster adherence

Coordination between Managers and Team Members

Should handle the team weekly reviews and encourage team to meet organizational goals

Conducting performance appraisal for the team.

Prepare team's performance reports by collecting, analyzing, and summarizing data, analytics, and forecasting.

Experience : 5 - 10 Years

No. of Openings : 1

Education : Any Bachelor Degree, M.B.A/PGDM

Role : Bpo Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India